Customer Testimonials
Scheduling was easy. Was seen right away when I checked in. Super clean waiting room and great communication as to cost and services needed
Good experience Sam is very good & talent sale person,all the people working there are very good
Excellent sales (Terrence Ching) and service (Kainoa Morita) staffs. Will be back for my next vehicle purchase.
Communication with staff was great for making an appt. Gimie was so helpful when bringing in and picking up my car. Very clear and concise communication. Thank you
Andrew was an excellent sales rep. He helped me look for exactly what I wanted. Awesome service all around.
We had a tough fix to our car and Benny was very supportive and kept us informed of the progress. Excellent service
Special shout out to Nathan for excellent customer service and expediting the process! Love my new ride!
BMW of Honolulu always exceeds expectations. I’ve been doing business with them for the past 9 years and hope to continue to do so for the foreseeable future. Daehan Roofe is an excellent SA. He kept me advised and provided excellent service.
Marlon did great job throughout process. Not a lot of pressure but there to answer questions or find answers in areas he was not expert in and keep me advised
Totally enjoyed waiting for car to be done at the Honolulu BMW Dealership! Process smooth from the get go. My Service Advisor, Benny was friendly, helpful, and kept me informed…I was impressed with BMW state of the art video of Technician work/explaination.done.on car. Simply the Best ! Lastly, BMW presented me with a fresh and clean car (smiles) ! Mahalo, BMW of Hawai’i, Service Advisor Benny, Scheduler, Greeter, Mechanic, and Porters !!! Roseanna Lim
Great service and friendly Try ther best to satisfy customer I was even offered a loner when my car wasn’t teady
Specifically for vehicle services, it’s premier compared to regular dealership, but needs some work compared to other BMW higher end dealers. Wish they offered higher end membership for that above average concierge service. They treat you special, but not as much as I like when there is an issue. This impacted my decision to purchase a new vehicle with this BMW dealership.
Awesome we had a very limited time line to sign the paperwork and explained that to them. They in turn made it all work on my lunch break. The team once again was totally awesome.
Absolutely thrilled to share my outstanding experience with Nicco Deabreu at BMW of Honolulu! After a disappointing encounter with another salesperson who seemed to think I was too much work, Nicco stepped in and completely turned things around. From the moment we connected, Nicco was dedicated, attentive, and genuinely invested in earning my business. He went above and beyond to get me a great deal on the perfect BMW to meet my needs and preferences. His knowledge of the vehicles and his patient, no-pressure approach made the entire process smooth and enjoyable. Nicco’s professionalism and commitment to customer satisfaction ...
This place was amazing , Samaria really helped my family get a new car and was very professional ! I’ll recommend BMW TO EVERYONE THEY DEFINITELY EXCELLED MY EXPECTATIONS
Great customer service! When I drove into the service drive, they walked up to the car and greeted me, gave me the attention I needed. Gimie was awesome and is very detailed on the process and what they have done on the car.
Been driving my bmw for the last 5 year and service there , Convenience location Easy appointment professional and friendly service !! ⭐️
Informative, status update, provided a loaner, good communication, quick, friendly. enjoyable to work with .good customer experience
Amazing fast service! Highly recommended service advisors and technicians! Service with a smile. I will recommend to others!
Outstanding customer service - class act! Would recommend to everyone, you truly get the whole BMW experience/customer service!
Chris Ibarra and Mark Hironaka was informative and professional I would rate bmw Honolulu A+
Excellent service, excellent follow up. Took care of my recall and my car runs perfectly.
Benny Neumann is an excellent service advisor. He explained everything that was happening in the process, what the tech had found and was going to resolve, and the amount of time expected to get the parts delivered and work done. I didn’t have to impatiently sit at BMW, watching paint dry on the wall, not knowing when the job would get done.
Naia was my advisor Very helpful in explaining the issues and solution Provided me with a loaner while my vehicle was being fix 5 of 5
Best dealership in Oahu ! Always friendly and fast always makes the customer service go smoothly. Reasons why I love bmw . And the advisor Yvette is the best and always explains everything about the car on what is going to be done and explains about it clearly. Like how they send videos of the car getting inspected and how the tires has left. And after service love how shiny and clean my car looks afterwards.
Service Writer, Kainoa Morita, provided excellent customer service by extending his knowledge, sincerity and prompt and informative contact. BMW performed excellent interior and exterior complementary cleaning.
Excellent service, check-in and check-out and they cleaned my car! All was perfect!
The entire process, from booking the appointment to securing a loaner vehicle was superbly handled by the staff. Yvette Simoes was an absolute pleasure to work with during the appointment. BMW did an excellent job of blending technology for the check-in process with human customer service. Well done.
Very professional and efficient service. The drop off service was easy and the video report was nice to see. Car was washed too!
Employees at this BMW are very helpful. I really appreciated the concern about the safety inspection being conducted. In addition the use of a loaner car is a big value. Thanks.
I have a 4 series loaner nice and clean.Service is perfect,Staffing is perfect,SOS works fast and accurate I had help right away.I am a BMW driver n a decade now
I've purchased two cars from this dealership! I purchased a certified pre owned last year and after I sold it recently, purchased my new 2024 X3. Anthony Au was my salesman both times. Anthony is my go to guy and I will recommend him and anyone to go to him as long as he’s there! He doesn’t treat you like you’re just another sale to him, you become family to him and he treats you like it from start to forever. He was very patient, very knowledgeable, and never pushed! He was very responsive to all of ...
The BMW dealership in Honolulu is professional, laid-back, informative, and pressure-less. My experiences here cause me to be a loyal, returning customer. Thanks Nate and team! 🚙😃
Received excellent service from Gimie when I brought my Mini in for maintenance. Very personable, he’s a great asset to the company.
Friendly, Professional, Clean atmosphere. Very happy with my services. Always look forward to leasing new cars.
Loaner service was nice and easy, great communication from Yvette, great experience all around. Thank you
The service provided on 10/21/23 was not too good, I wait for the service provider call Kevin long time since I drop off my vehicle and also pick it up on the next day, no service from him at all, even text or call me my car is ready, bad customer service!!!
Great customer service- friendly, fast, professional, convenient, patient explaining sales process and leading step by step
People are very friendly especially Brett from sale definitely I would recommend this dealer BMW of Honolulu big mahalo guys..
Excellent customer service and experience purchasing a new car. Worked with the sales manager to come to a fair number without feeling pressured.
The entire staff at BMW of Honolulu have excellent customer service skills. They were able to complete the repairs on my car the same day of my service appointment.
Samaria and issac was very helpful with the whole process. I would 100% recommend them and bmw of honolulu to my friends and coworkers
Victor, Alex, and Lydell provided excellent and very professional service for my X5! The video from my technician was unexpected but very impressive!
I went in for my oil change , I was treated with respect my questions answered quickly and directly . My time was maximized I got answers regarding a spare key and info good information on ultimate care plan which would help me out in the long run. I enjoyed my experience 👍 the waiting area was relaxing drinking coffee and chilling
The service advisor was excellent and the service was top notch. I would recommend them without hesitation!
This is the second time I use the service. I was very happy with the service both times!
Victor and Sabine provided an excellent customer service to include the check in / check out and the staff for the loaner vehicle.
I have worked with this dealership for over 20 years and very happy with the sales department (Otto), Finace and service department. As a single women it is important for me to have reliable car, easy maintenance and excellent service. BMW Honolulu assure my experience is pleasant and stress free. Otto has gone out of his way to educate me on how to operate my new X3 and has even come to my home to answer questions. In this crazy world it is nice to know that my car is something I do not have to worry about and have great ...
Service was great! I will definitely be coming back for my future service needs on my vehicle.
Hawaii is known for Aloha and Evette is the essence of true Aloha she is knowledgeable and knows what needs to be done and is great at explaining and making the customer feel like this is the best and most attentive BMW dealership in the world. I have recommended friends to get a BMW in Honolulu.just for the attentive service. They have and thanked me for it. I have no problems recommending your company to all my friends. Thank you for your Aloha I know it comes from the top down. You have an A ++ for your great service !
Awesome experience! From the moment I walked in to the end. I was assigned an AWESOME advisor who kept me in the loop and never force any other services other than the one I scheduled for. The team provided me with a complimentary vehicle inspection and a list of recommended repairs. I think the coolest experience was that the servicing technician sent me a video of himself performing an evaluation of my car's undercarriage conditions. Overall it was a GREAT experience and I'm glad I chose BMW of Honolulu to service my car!
Overall pleased. Video summary of service very nice and appreciated. Communication updates somewhat slow (e.g., four hours after video received and only after I initiated contact).
Bought this i8 in San Francisco so I thought I’d get less service. WRONG! Service advisor, Leo, was on it! Car was serviced by Reuben, again identified the problem and did a fix ASAP!!! Overall GREAT service!!!
Efficient, friendly staff,will recommend to friends and neighbors. Keep up the good work. Thank you.
Luis our salesman was excellent, and could not recommend him more. Once our deal was approved, the process was quick and painless. Thank you.
A very great and pleasant experience facilitated by my very helpful and knowledgeable, professional salesperson, Doug Geyrozaga!
Mike Castaneda was a pleasure working with on ordering and leasing an X5M. He was very transparent and answered my questions quickly and throughly. He also picked me up and helped me to setup my new BMW’s settings on delivery day. Overall, I’m very happy with my interaction with him and the dealership.
Daquan is a very nice guy. Not a high pressure sales person that makes you feel uneasy. Buying a car is a pain but he and the sales manager made it simple. The finance lady is my only gripe. She talks out of both sides of her mouth and takes it personally if you decline the extras. She just gave off a sleazy vibe. Overall, I am still happy with this dealership. My second purchase from them.
Staff were helpful explained everything needed to be done they were very professional and thankful for buying bmw
BMW SERVICE CENTER was superb! From the moment we drove in, thru check in, service loaner, to video review (which was awesome), to tire replacement BMW was quick organized professional and friendly. Aside from selling the Ultimate Driving Machine they provide the Ultimate Service Center as well. Our Service Rep Victor was awesome, highly recommended!
Very professional with attention to detail, excellent service . Great service and sales professionals. And really good coffee
Yvette & Ben in service has always serviced us well. They always give us their best.
Staff has Professional attitude and provided detailed service work log. Convenient location and hours of service.
Ashlyn Terai of BMW Honolulu exceeded my expectations. She was extremely prompt in getting back to me & helped to work with what I wanted. I drove off the lot with the vehicle I wanted within 15 hours of seeing it online! Isaac Castro in finance was also very friendly & helpful. BMW Honolulu was a great choice for purchasing a vehicle.
As always, excellent service provided by Thom Butler. Friendly staff and clean showroom. Excellent service by Alex, too.
My service advisor Yvette was a pleasure to work with. She represents your company extremely well.
Nice dealership. Service department was easy to work with. Didn’t have very good experience with the website particularly the new tires website. When you talk to people they are very nice.
Well my X5 malfunction screen came on while I was on the freeway heading home and pulled over waiting for AAA to give me a tow I called BMW of Honolulu to see about bringing my car in and they said ok being it was almost 4pm on July 3rd. Well got my car there and spoke with William Bolosan and he told me that they won't be able to give my car a diagnostic till Wednesday begin 4th of July and they would be closed. I asked if they had a loaner but nothing was available but he ...
Every thing was good, except when I got home, dirty pipe dripping back of car.
Easy and quick process to drop car off for service and to fix recall issue
Great service. Provided a loaner car till mine was ready. I feel like the service was very professional. Sent a video of the inspection unfortunately I couldn’t view the video for some reason hopefully they will work out the problem.
Everything was efficient from check in to review of services, updates of diagnosis, pickup, and a clean car.
Service Department was great as usual. They got me an appointment quickly, and performed my service in a timely manner.
Service, parts, management, sales, gift shop, and the whole team at BMW Honolulu are the best!!
Service department very helpful, courteous & efficient. Was able to provide me with a loaner car for the duration of repair. Leo Price, my service agent, was very responsive & informative, a very kind & helpful young man.
Prompt service, vehicle was ready ahead of time. Extra credit for having a loaner vehicle available!
Nathan Henman was great to work with. He was thorough, patient, and kept us updated.
Very respectful and friendly. Expected wait time was surprisingly fast. Good service, good people Mahalo!
Excellent customer service at its repair/service department. Besides that, their mail solicitations are really annoying and need to stop mailing me that crap!
Ashlyn is an amazing salesperson answered our call right away we would definitely purchase again
Taking care of the car downtown and washing our dirty car that has been sitting for four months
Great service. Friendly staff. Fast Response. I really appreciate the quick turn apund. Would definitely visit again.
Service Department was excellent as usual. SA Will Bolosan is an excellent employee to work with.
I had a very good purchase experience with BMW of Honolulu and would definitely buy there again. The team was responsive and fast. Paperwork and pricing were transparent. Both the salesperson and sales manager I worked with were friendly and genuine! I highly recommend.
BMW Honolulu has been nothing more than helpful. Always there to answer my questions and requests. They accommodated me even at a rush.
I received friendly, on-time, and efficient service from BMW Honolulu. Staff are very professional.
Yvette Simoes is the best service representative! Very attentive and responsive. I always ask for her, knowing will be in good hands.
This BMW car dealer is definetly to go to for any maintenance needs for your car . Also buying your car here is #1 as far as getting good deal. No playimg games. Excellent!
Excellent service from Kainoa. Kept me posted on the status of my car which is very much appreciated.
I was very impressed with how they handled my vehicle and kept me up to date while doing the process. Justin was very great at communicating! I'm very pleased and look forward for my next service with BMW of Hawaii
This dealership is always professional, efficient, and friendly. They always keep me updated on the status of my vehicle.