Customer Testimonials
Andrew took good care of us and answered all our questions that we had and recommend to ask for him.
Chris Pak, sale advisor, helped my BMW X3 purchase. It was frendly and exceptional customer service. Highly recommend BMW Honolulu.
Everyone was patient, very helpful, and honest. They made us feel special and have good business ethics.
Terrence and Dennis were extremely helpful, prompt communicators, and overall made the ordering of my new vehicle very easy and seamless. I would highly recommend BMW of Honolulu to anyone! Mahalo!
I’ve been with BMW for 12 years..this is my 4th X1..very good service..
BMW has earned my loyalty for over 25 continuous years both thru purchases & leases. Excellent in every way from the well earned slogan of the pure satisfaction of getting behind the wheel of “The Driving Machine”, to the consistent professionalism & courtesy of all the excellent hard working people who are so committed to providing excellent customer satisfaction , to the beautiful showroom & cars. I have looked around but always stayed with BMW!
Exceptional customer service!!! Ryan Shinjo was very helpful and attentive! I’d go back and will refer my friends and family.
This our 3rd BMW X5 and is our second time buying in BMW Honolulu and couldnt be more happy! Our Sales, Carl Cunanan was very helpful, knowledgeable and professional. He helped us in the buying process, very honest and transparent. His performance is very commendable and gives trust to customers.
My sales person gets 10 stars, she was great. But the initial offer I got on my car (days before coming in when I saw the used car I wanted advertised) gets the place a 1 star (the offer was SEVEN THOUSAND) less than that of the dealer across the street, and it was even a BMW that I’d brought to them exclusively for service. I’d recommend my salesperson, but not the dealership.
Extremely impressed with the professionalism of my sales person Samaria. She helped make the purchase of my vehicle easy and insured and pleasant negotiation.
The team was friendly and great to work with. Chris Pak really came through on getting me the vehicle I was looking for!
The dealership is fine, the Salesperson Doug which is not helpful.
I came next day to bring back documents for his attention, I told him I am in my way and he pointed that he is with customer.
When I reached the dealership I called again to ask him to pickup the documents and make sure all the information is accurate.
He declined to come out because it's raining , I waited half an hour.
In the end I walked in and helped by other salesman his name is Tom very nice person.
Doug was doing the same working multiple ... Read More DealerRater - Apr 29, 2025
Excellent experience overall in purchasing a used vehicle and highly recommended. Very professional, friendly, and never felt pressured to make the purchase. Brett, especially, went above and beyond. Would say this is the best experience I've had at a dealership .
Everyone is very friendly, professional and helpful. They will try to work or accommodate your requests.
Outstanding team of solid professionals who deliver a great product at a vary fair price! I am very happy with my used car and delighted by the option to extend warranties for three years. Hats off to the detailing team who brought my 2018 back to its glory days!
My wife needed a new car and the prospect of shopping, researching and navigating through dealerships was very unappealing. Fortunately, the people at Honolulu BMW make it very pleasant. Samaria was professional and patient when she accommodated me with multiple test drives with various car. Thanks Jacob for working with me to give my wife her dream car. Overall, it was a pleasant and productive experience and I highly recommend this team.
Scheduling was easy. Was seen right away when I checked in. Super clean waiting room and great communication as to cost and services needed
Good experience Sam is very good & talent sale person,all the people working there are very good
Excellent sales (Terrence Ching) and service (Kainoa Morita) staffs. Will be back for my next vehicle purchase.
Communication with staff was great for making an appt. Gimie was so helpful when bringing in and picking up my car. Very clear and concise communication. Thank you
Andrew was an excellent sales rep. He helped me look for exactly what I wanted. Awesome service all around.
We had a tough fix to our car and Benny was very supportive and kept us informed of the progress. Excellent service
Special shout out to Nathan for excellent customer service and expediting the process! Love my new ride!
BMW of Honolulu always exceeds expectations. I’ve been doing business with them for the past 9 years and hope to continue to do so for the foreseeable future. Daehan Roofe is an excellent SA. He kept me advised and provided excellent service.
Marlon did great job throughout process. Not a lot of pressure but there to answer questions or find answers in areas he was not expert in and keep me advised
Totally enjoyed waiting for car to be done at the Honolulu BMW Dealership! Process smooth from the get go. My Service Advisor, Benny was friendly, helpful, and kept me informed…I was impressed with BMW state of the art video of Technician work/explaination.done.on car. Simply the Best ! Lastly, BMW presented me with a fresh and clean car (smiles) ! Mahalo, BMW of Hawai’i, Service Advisor Benny, Scheduler, Greeter, Mechanic, and Porters !!! Roseanna Lim
Great service and friendly Try ther best to satisfy customer I was even offered a loner when my car wasn’t teady
Specifically for vehicle services, it’s premier compared to regular dealership, but needs some work compared to other BMW higher end dealers. Wish they offered higher end membership for that above average concierge service. They treat you special, but not as much as I like when there is an issue. This impacted my decision to purchase a new vehicle with this BMW dealership.
Awesome we had a very limited time line to sign the paperwork and explained that to them. They in turn made it all work on my lunch break. The team once again was totally awesome.
Took me 5 hours to change a tire and although they offered shuttle services they are pretty restrictive as to what they can do that’s not planned in advance. Also they can’t tell you when you will be done so it can be your car is left behind.
Yvette was great but didn’t provide enough information on time frame although I did tell her my whereabouts vans she finally told me when the car was actually started but it was 2 hours before they finished. Next time I will take an Uber to go home and back.
Also after ... Read More DealerRater - May 24, 2024
This place was amazing , Samaria really helped my family get a new car and was very professional ! I’ll recommend BMW TO EVERYONE THEY DEFINITELY EXCELLED MY EXPECTATIONS
Great customer service! When I drove into the service drive, they walked up to the car and greeted me, gave me the attention I needed. Gimie was awesome and is very detailed on the process and what they have done on the car.
Been driving my bmw for the last 5 year and service there , Convenience location Easy appointment professional and friendly service !! ⭐️
I brought my BMW 530e in 6 times to fix the drivetrain & regenerative braking warning and 4 days after returning it the warning to consult the dealer about these issues appeared again showing the dealership was incapable of fixing it. Nice people but no results and no explanation of what was wrong and how they fixed it.
Informative, status update, provided a loaner, good communication, quick, friendly. enjoyable to work with .good customer experience
Amazing fast service! Highly recommended service advisors and technicians! Service with a smile. I will recommend to others!
Outstanding customer service - class act! Would recommend to everyone, you truly get the whole BMW experience/customer service!
Chris Ibarra and Mark Hironaka was informative and professional I would rate bmw Honolulu A+
Excellent service, excellent follow up. Took care of my recall and my car runs perfectly.
Benny Neumann is an excellent service advisor. He explained everything that was happening in the process, what the tech had found and was going to resolve, and the amount of time expected to get the parts delivered and work done. I didn’t have to impatiently sit at BMW, watching paint dry on the wall, not knowing when the job would get done.
Naia was my advisor Very helpful in explaining the issues and solution Provided me with a loaner while my vehicle was being fix 5 of 5
Best dealership in Oahu ! Always friendly and fast always makes the customer service go smoothly. Reasons why I love bmw . And the advisor Yvette is the best and always explains everything about the car on what is going to be done and explains about it clearly. Like how they send videos of the car getting inspected and how the tires has left. And after service love how shiny and clean my car looks afterwards.
Service Writer, Kainoa Morita, provided excellent customer service by extending his knowledge, sincerity and prompt and informative contact. BMW performed excellent interior and exterior complementary cleaning.
ℹ scheduled an oil change for 2 pm was told I had to wait till end of the day. The price I was quoted was $110 dollars for which I agreed. Then I was called and told it was 130 with no extra work done other than oil change The review I was given was inconclusive to additional work that needed to be done. With each item requiring a 250 dollar diagnostic fee first.
The car was serviced for many years at this BMW dealer with thousands of dollars in service. The adviser could not answer my questions and they were not sure about what ... Read More DealerRater - Feb 25, 2024
Excellent service, check-in and check-out and they cleaned my car! All was perfect!
The entire process, from booking the appointment to securing a loaner vehicle was superbly handled by the staff. Yvette Simoes was an absolute pleasure to work with during the appointment. BMW did an excellent job of blending technology for the check-in process with human customer service. Well done.
Very professional and efficient service. The drop off service was easy and the video report was nice to see. Car was washed too!
Employees at this BMW are very helpful. I really appreciated the concern about the safety inspection being conducted. In addition the use of a loaner car is a big value. Thanks.
I have a 4 series loaner nice and clean.Service is perfect,Staffing is perfect,SOS works fast and accurate I had help right away.I am a BMW driver n a decade now
I've purchased two cars from this dealership! I purchased a certified pre owned last year and after I sold it recently, purchased my new 2024 X3. Anthony Au was my salesman both times. Anthony is my go to guy and I will recommend him and anyone to go to him as long as he’s there! He doesn’t treat you like you’re just another sale to him, you become family to him and he treats you like it from start to forever. He was very patient, very knowledgeable, and never pushed! He was very responsive to all of ... Read More DealerRater - Feb 3, 2024
The BMW dealership in Honolulu is professional, laid-back, informative, and pressure-less. My experiences here cause me to be a loyal, returning customer. Thanks Nate and team! 🚙😃
Received excellent service from Gimie when I brought my Mini in for maintenance. Very personable, he’s a great asset to the company.
Friendly, Professional, Clean atmosphere. Very happy with my services. Always look forward to leasing new cars.
Loaner service was nice and easy, great communication from Yvette, great experience all around. Thank you
The service provided on 10/21/23 was not too good, I wait for the service provider call Kevin long time since I drop off my vehicle and also pick it up on the next day, no service from him at all, even text or call me my car is ready, bad customer service!!!
Great customer service- friendly, fast, professional, convenient, patient explaining sales process and leading step by step
People are very friendly especially Brett from sale definitely I would recommend this dealer BMW of Honolulu big mahalo guys..
Excellent customer service and experience purchasing a new car. Worked with the sales manager to come to a fair number without feeling pressured.
The entire staff at BMW of Honolulu have excellent customer service skills. They were able to complete the repairs on my car the same day of my service appointment.
Samaria and issac was very helpful with the whole process. I would 100% recommend them and bmw of honolulu to my friends and coworkers
Victor, Alex, and Lydell provided excellent and very professional service for my X5! The video from my technician was unexpected but very impressive!
I went in for my oil change , I was treated with respect my questions answered quickly and directly . My time was maximized I got answers regarding a spare key and info good information on ultimate care plan which would help me out in the long run. I enjoyed my experience 👍 the waiting area was relaxing drinking coffee and chilling
The service advisor was excellent and the service was top notch. I would recommend them without hesitation!
This is the second time I use the service. I was very happy with the service both times!
Victor and Sabine provided an excellent customer service to include the check in / check out and the staff for the loaner vehicle.
I have worked with this dealership for over 20 years and very happy with the sales department (Otto), Finace and service department. As a single women it is important for me to have reliable car, easy maintenance and excellent service. BMW Honolulu assure my experience is pleasant and stress free. Otto has gone out of his way to educate me on how to operate my new X3 and has even come to my home to answer questions. In this crazy world it is nice to know that my car is something I do not have to worry about and have great ... Read More DealerRater - Nov 4, 2023
Service was great! I will definitely be coming back for my future service needs on my vehicle.
Hawaii is known for Aloha and Evette is the essence of true Aloha she is knowledgeable and knows what needs to be done and is great at explaining and making the customer feel like this is the best and most attentive BMW dealership in the world. I have recommended friends to get a BMW in Honolulu.just for the attentive service. They have and thanked me for it. I have no problems recommending your company to all my friends. Thank you for your Aloha I know it comes from the top down. You have an A ++ for your great service !
Awesome experience! From the moment I walked in to the end. I was assigned an AWESOME advisor who kept me in the loop and never force any other services other than the one I scheduled for. The team provided me with a complimentary vehicle inspection and a list of recommended repairs. I think the coolest experience was that the servicing technician sent me a video of himself performing an evaluation of my car's undercarriage conditions. Overall it was a GREAT experience and I'm glad I chose BMW of Honolulu to service my car!
Overall pleased. Video summary of service very nice and appreciated. Communication updates somewhat slow (e.g., four hours after video received and only after I initiated contact).
Bought this i8 in San Francisco so I thought I’d get less service. WRONG! Service advisor, Leo, was on it! Car was serviced by Reuben, again identified the problem and did a fix ASAP!!! Overall GREAT service!!!
Efficient, friendly staff,will recommend to friends and neighbors. Keep up the good work. Thank you.
Luis our salesman was excellent, and could not recommend him more. Once our deal was approved, the process was quick and painless. Thank you.
Expensive and they add unnecessary repairs when you bring in for repair, like new tires
A very great and pleasant experience facilitated by my very helpful and knowledgeable, professional salesperson, Doug Geyrozaga!
Mike Castaneda was a pleasure working with on ordering and leasing an X5M. He was very transparent and answered my questions quickly and throughly. He also picked me up and helped me to setup my new BMW’s settings on delivery day. Overall, I’m very happy with my interaction with him and the dealership.
Daquan is a very nice guy. Not a high pressure sales person that makes you feel uneasy. Buying a car is a pain but he and the sales manager made it simple. The finance lady is my only gripe. She talks out of both sides of her mouth and takes it personally if you decline the extras. She just gave off a sleazy vibe. Overall, I am still happy with this dealership. My second purchase from them.
Staff were helpful explained everything needed to be done they were very professional and thankful for buying bmw
BMW SERVICE CENTER was superb! From the moment we drove in, thru check in, service loaner, to video review (which was awesome), to tire replacement BMW was quick organized professional and friendly. Aside from selling the Ultimate Driving Machine they provide the Ultimate Service Center as well. Our Service Rep Victor was awesome, highly recommended!
Very professional with attention to detail, excellent service . Great service and sales professionals. And really good coffee
Yvette & Ben in service has always serviced us well. They always give us their best.
Staff has Professional attitude and provided detailed service work log. Convenient location and hours of service.
Ashlyn Terai of BMW Honolulu exceeded my expectations. She was extremely prompt in getting back to me & helped to work with what I wanted. I drove off the lot with the vehicle I wanted within 15 hours of seeing it online! Isaac Castro in finance was also very friendly & helpful. BMW Honolulu was a great choice for purchasing a vehicle.
As always, excellent service provided by Thom Butler. Friendly staff and clean showroom. Excellent service by Alex, too.
My service advisor Yvette was a pleasure to work with. She represents your company extremely well.
Nice dealership. Service department was easy to work with. Didn’t have very good experience with the website particularly the new tires website. When you talk to people they are very nice.
Well my X5 malfunction screen came on while I was on the freeway heading home and pulled over waiting for AAA to give me a tow I called BMW of Honolulu to see about bringing my car in and they said ok being it was almost 4pm on July 3rd. Well got my car there and spoke with William Bolosan and he told me that they won't be able to give my car a diagnostic till Wednesday begin 4th of July and they would be closed. I asked if they had a loaner but nothing was available but he ... Read More DealerRater - Jul 21, 2023
Every thing was good, except when I got home, dirty pipe dripping back of car.
Easy and quick process to drop car off for service and to fix recall issue
Great service. Provided a loaner car till mine was ready. I feel like the service was very professional. Sent a video of the inspection unfortunately I couldn’t view the video for some reason hopefully they will work out the problem.
Everything was efficient from check in to review of services, updates of diagnosis, pickup, and a clean car.
Service Department was great as usual. They got me an appointment quickly, and performed my service in a timely manner.
Service, parts, management, sales, gift shop, and the whole team at BMW Honolulu are the best!!
Service department very helpful, courteous & efficient. Was able to provide me with a loaner car for the duration of repair. Leo Price, my service agent, was very responsive & informative, a very kind & helpful young man.
Prompt service, vehicle was ready ahead of time. Extra credit for having a loaner vehicle available!
Nathan Henman was great to work with. He was thorough, patient, and kept us updated.
Basically called a liar by service department specifically Patrick Bailey. Have purchased 4 cars from BMW Honolulu and will NEVER again. Patrick Bailey raised his voice on telephone to my wife I bet if was standing in front of him he would sound like a puppy instead of the pit bull we crossed on the phone. Fire Patrick or we will be seeing you in court.
Very respectful and friendly. Expected wait time was surprisingly fast. Good service, good people Mahalo!
Excellent customer service at its repair/service department. Besides that, their mail solicitations are really annoying and need to stop mailing me that crap!
Not happy at all for the service.I will recommend to any friends and family anymore.